Customer Service Advisor – Casual/Full Time/Part Time
Join us and make a difference!
Macquarie Community College is a not-for-profit registered training organisation (RTO 90033) and is one of Sydney’s largest community colleges.
Serving a diverse range of communities across northern and western Sydney in addition to hundreds of classes delivered in other community and employer sites we have set the standard in adult community education since our beginnings in 1950.
We create and provide affordable and inclusive learning opportunities that meet the needs of individuals, organisations and communities and believe participation in quality life-long learning is transformational.
Our main program areas are English language, Job Ready Skills and Career Training for jobseekers and those changing or accelerating their careers, and our open entry short courses.
At Macquarie Community College we offer a welcoming and supportive environment where everyone in the team works collaboratively to achieve.
We are seeking customer service advisors to join our team!
We are looking for customer service gurus who thrive in a fast paced environment. Office hours are 8:30am-4:30pm and at some of our campuses afternoon/evenings and Saturdays. We are open to casual, permanent and job share scenarios. Shifts are rostered each term according to class and campus needs.
You will be working in a fast paced environment with on-the-job training provided.
Through a customer centric approach, the Customer Service Advisor (CS) is responsible for supporting the organisations strategic objectives and providing service to all Macquarie Community College customers including internal teams, students, trainers, teachers, and tutors across multiple Macquarie Community College venues.
Reporting to the Customer Service Team Leader this role:
Responds to all internal and external inbound enquiries in a professional manner.
Ensures all site operation requirements are carried out to ready for scheduled classes.
Carries out all marketing, sales & service administration tasks.
What we are looking for!
The successful candidate will will be highly motivated and self driven with a can do attitude, demonstrate excellent communication and interpersonal skills, critical thinking skills, strong problem solving skills and the ability to work collaboratively within a team.
You will have excellent customer service and administration skills, intermediate advanced computer skills, exemplary attention to detail, and ability to multi-task.
You will thrive in a fast paced environment and be the “go to person” for our internal and external customers, the majority of whom are students participating in the wide selection of courses we offer and to ensure the smooth running of the site and associated classes.
To apply please submit the following to: Peta Iken on peta.iken@macquarie.nsw.edu.au
A cover letter addressing the below essential knowledge and skills
A current resume
Only successful applicants will be contacted for an interview.
Previous applicants need not apply.
No recruiters please.
Essential Knowledge & Skills Required:
Demonstrated experience and achievements in customer service
A motivated self starter with the ability to multi task and manage time efficiently and effectively in a fast paced environment
Able to act autonomously and remain efficient and effective
Be a strong team player and able to work across different teams
Strong demonstrated problem solving skills
Strong demonstrated attention to detail
Excellent interpersonal and communication skills (verbal and written)
High level of data entry accuracy
Good knowledge of Microsoft Office 365 applications
Current NSW drivers licence
Hold or be willing to obtain a national police check and WWCC
Previous customer service experience in an RTO or training environment will be highly regarded but not essential.
